Once your ring design is complete it may be ordered. To know if your ring is
ready, go to the Saved Designs screen. If you have the [ORDER] button in the
status field for your design, it means this ring can be ordered. If it does not
have this button, you need to go back into this design and complete the
Clicking on the [ORDER] button, will add this design to your shopping cart.
Complete the process of checking out of the shopping cart.
Please note that even after going through this process and placing your order,
we will not automatically process any payments or start the order until your
design and prices have all been verified by our Customer Service department.
You will be notified when your order has been verified and then and only then
will payment(s) be processed.
The screens you will go through are as follows:
Note that these shipping times are in addition to the ring manufacturing time
of 6-8 weeks.
Once you order is placed, you can always log back into you account and see the
full details of the order. Payments not processed by us can always be changed
if you want.
No payments will be processed until this confirmation process is completed and
we are all perfectly clear on what your ring will look like and cost.
After your payment is processed, the ring will be put into production. Your
ring will be custom made to your specifications and will take between 6 to 8
weeks to be completed. If your ring design includes any custom tooling, we will
need an additional 3-4 weeks for production. Production times may vary
depending on the time of year (Christmas, graduation season, etc.).
After you have placed your order, you can communicate with your CSR using the
Message Board attached to you order. This message board will hold all messages
exchanged between yourself and your CSR so you can always see the whole history
of your order.
To access this Message Board, log back into your Account. Click on Orders.
Choose your order (if you have more than one) and click on Message Board.
Whenever your CSR adds a message, you will also be informed via email that a
message has been added to the board.
Logging into your account and going to your order, you will always see the
current status of your order. This status field will change as your ring order
goes through the different stages of processing.
When your ring is ready and the final payments have been processed, you will be
informed when the ring has been shipped and how. You will be provided the
courier name and a tracking number for easy tracking.