Policies

In this document, we will be addressing the following issues:

Security

Personal information gathered about our users is transmitted using state-of-the-art encryption technology. Click on the VeriSign logo on top of our pages to confirm encryption technology from VeriSign.
In addition, as an extra precaution, if paying with a credit card, we check to make sure that the shipping address for the ring is the same as the address of the card holder.
However, while we have done our part, we expect our customers to do theirs. Specifically, remember to log out of any design/purchase session that you have logged in. Make sure to protect sensitive information while you are entering it. Choose a "good" password that you can remember without writing down, but one that is hard for even people who know you to guess. Don't share your password with anybody. Don't leave your workstation unattended while you are logged in.

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Privacy

Ring Company promises to keep all your personal information that you submit to us strictly confidential. We collect personal information only when necessary for contact, billing, shipping and personalizing the products you order.
Portions of your data may be shared with:

  • Our credit card companies and or banks for the purpose of processing your payment.
  • Our manufacturers for the purpose of tracking your order.
  • Our courier companies for the purpose of shipping your product to you.

Your name, address, e-mail and any other data collected will not be sold to mailing-list firms or any other non related third parties whatsoever.
The Ring Company may occasionally share statistics about our customers with important business partners, we do not disclose any identifying information about individual customers. In particular, your name and email will never be sold or distributed to any non-related party for whatever reason.

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Pricing

The price of the ring and its options where applicable is as shown in the Ring Designer in US dollars. The full price will come up in Ring Designer and in the checkout process of your shopping cart. Each order will also be verified in person by our Customer Service Department. In very rare instances, they may find an issue where the price of your order needs to be modified. In these cases, you will have the option of canceling the order with no cost penalties to you.
Sales Tax in USA and Canada:
Shipments to an address within the United States are not subject to any sales taxes.
Customs and Duties for International Shipments.
Any shipments to countries outside of the United States may be subject to additional customs and/or duties charges. These charges vary by country and circumstances. These costs are not applied nor collected by the RingCompany. Depending on your country, these costs are maybe applied by and collected by the courier company and/or a government agency.
The Ring Company will attempt to provide as much information prior to delivery as possible to you.
For example, all shipment to Canada may be subject (depending on how the shipment is classified by Canada Customs) to:

  • GST or HST depending on where you live.
  • PST should not apply.
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Payment Plans

The Ring Company will try and accommodate almost any payment method and schedule. We currently accept checks, money order, bank transfers and credit cards (VISA, Master Card and American Express). Checks and money orders need to be physically sent to one of our offices. Credit card and bank transfers can be handled online, over the phone or via the fax.
You have three options for payment schedules.

  1. Pay the full amount when the order is placed.
  2. Make a Deposit when the order is placed (minimum 50% of the total invoice amount). Then make a final payment for the balance before shipping.
  3. Go on a Payment Plan which means you can spread out your payments anyway you want for as long as you want. There is no additional cost to going on a Payment Plan. However, you ring will be started after we have received 50% of your total order amount and it will be shipped when the final payment is processed.
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Money Back Satisfaction Guarantee

We recognize that you might be concerned about purchasing a ring that you have not had a chance to try on. However, we are confident in quality of the product and service you will receive that we offer an unconditional, no questions asked money back guarantee:
If, within 30 days of receiving your ring, you are not satisfied for any reason, simply return the item and we will be happy to refund the purchase price in full (not including shipping charges and/or custom mold charges, if any). There are no “re-stocking fees” or hidden “admin fees”.
The products must not be worn and must be returned in it's original packaging.

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Trademark/Copyright Issues

Please note that many names and logos of companies, schools, organizations, etc. are trademarked and/or copyrighted such that they cannot be used without permission from the owner of those names and logos. If we get a request to make a ring that displays a name or logo that is trademarked and or copyrighted, we will request that the consumer making the request obtain written permission from the owner of the trademark/copyright to do so. The consumer is also responsible to pay for any fees associated with the use of the name and or logo.

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